General Terms and Conditions

Last updated: July 10, 2025

PREAMBLE

The website www.margot-tita.com is published by the company MARGOT&TITA SAS registered with the BORDEAUX Trade and Companies Register under number 840 104 202 and whose head office is located at 2 place de la Bourse 33000 Bordeaux.

Telephone: 06 30 03 10 47
Email: serviceclients@margot-tita.com


IMPORTANT : Any purchase of products on the website www.margot-tita.com implies acceptance of these general terms and conditions of sale (GTC). Clicking to confirm your order, which serves as a digital signature, implies full acceptance of these terms and conditions.

DEFINITIONS

CUSTOMER: means the SELLER's co-contractor, who guarantees that they have the status of consumer as defined by French law and case law. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.

SITE: refers to the online sales site www.margot-tita.com

SELLER: refers to the company Margot&Tita

DELIVERY: means the physical delivery of the PRODUCTS ordered to the address indicated by the CUSTOMER when ordering.

PRODUCTS: means all products available on the SITE.

TERRITORY: means all geographic areas served by the SITE, including:

Geographic category

Areas served

National territory

France (Metropolitan Region)

Overseas departments and territories

French Guiana

European Union

Belgium, Germany, Luxembourg, Netherlands,

Portugal, Spain, Austria, Italy, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Czechia, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, Albania, Bosnia and Herzegovina, Gibraltar, Guernsey, Iceland, Jersey, Liechtenstein, North Macedonia, Moldova, Norway, Vatican City State, Serbia, Ukraine

Outside the EU

Andorra, Monaco

United Kingdom

Algeria, Armenia, Azerbaijan, Georgia, Morocco, Montenegro, Tunisia, Türkiye

 

1. PURPOSE

The purpose of these general terms and conditions of sale (hereinafter GTC) is to define the rights and obligations of the parties in the context of the online sale of PRODUCTS offered by Margot&Tita on its website.

The CUSTOMER is understood within the meaning of these T&Cs, as any natural person established in the TERRITORY, making a private purchase of PRODUCTS via the SITE, to the exclusion of any natural or legal person who would make a purchase on the Site as part of a professional activity.


These General Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online. Any purchase of products on said site implies unreserved acceptance of these General Terms and Conditions by the Customer.

Margot&Tita reserves the right to modify these general terms and conditions of sale at any time. The general terms and conditions applicable to a sale are those in effect on the date of the Customer's order.

 

2. PRODUCTS AND PRICES

2.1. PRODUCTS

The products offered for sale by Margot&Tita are those listed on the SITE at the time of consultation by the CUSTOMER and subject to availability. Each product is accompanied by a description of its essential characteristics, which the Customer undertakes to read carefully before any purchase.

The photographs and visuals illustrating the PRODUCTS are not contractual, and do not bind the SELLER in any way. The SELLER, however, takes care not to publish images likely to mislead the CUSTOMER as to the essential characteristics of the PRODUCTS.

If a product is unavailable after the order has been validated, the CUSTOMER will be informed by email as soon as possible. The SELLER will then cancel and refund the unavailable PRODUCT. The remainder of the order, for available PRODUCTS, will remain firm and final.

 

2.2 PRICE

The sales prices, in accordance with Article L. 113-13 of the French Consumer Code, are indicated, for each of the products appearing in the electronic catalog, in euros (€) and all taxes included (TTC). The applicable VAT rate is that in effect on the date of the order and expressed as a percentage of the value of the PRODUCT sold. Any change in the applicable VAT rate may impact the price of the products from the date the new rate comes into effect.

The prices indicated for each product do not include delivery and transport costs, which are mentioned before the order is confirmed and invoiced in addition. Shipping costs are indicated once the delivery address has been entered by the CUSTOMER.

Margot&Tita reserves the right to modify prices at any time. Price changes may also occur in the event of special offers or sales. However, the price applied is the one in effect at the time the CUSTOMER confirms the order.

The Customer's acceptance of the offer is confirmed by the double-click process: a first click to validate the order information, a second to definitively confirm the order.

The total amount owed by the consumer is indicated on the order confirmation page, before the CUSTOMER proceeds to payment.

Any discounts, rebates, or vouchers granted to the CUSTOMER are strictly personal, cannot be combined, and are valid only once per household, unless otherwise stated. They are also subject to a validity date and cannot be applied retroactively to an order already placed.

In the event of a manifest error in the price display (derisory or inconsistent price), the SELLER reserves the right to cancel the order, even after confirmation, subject to informing the CUSTOMER as soon as possible.

 

3. ORDER

The order date corresponds to the date on which the SELLER acknowledges receipt of the order online by email. The deadlines indicated on the SITE only start from this date.

The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.

To place an order, the CUSTOMER selects the desired PRODUCTS and quantities, adds them to their virtual shopping cart, and then clicks on the "ORDER" button. They will then need to provide the information required for DELIVERY (delivery address and shipping method) as well as the payment method (credit card, PayPal, Scalapay).

The contractual information as well as the order details are summarized before the final validation of the order.

From the moment the CUSTOMER has registered his order by clicking on the “Check order” button, he is considered to have knowingly and unreservedly accepted these general conditions of sale, the quantities and prices of the products ordered.

An email acknowledging receipt of the order and payment is then sent by the SELLER.

Confirmation of the order formalizes the mutual agreement of the parties on the ORDER, its description, its volume, its price, the quantity and the terms of the sale.

The sale is considered final after the SELLER has sent the CUSTOMER an email confirming the order and has received payment in full.

The CUSTOMER may also contact the SELLER's sales department at any time by email at serviceclients@margot-tita.com or by telephone at 06 30 03 10 47, to obtain information on the status of your order.

Please note that the PRODUCT offers available on the SITE are intended exclusively for individuals. Any order placed for professional purposes is strictly prohibited.

The SELLER reserves the right to refuse any order for more than 30 units of the same reference, these quantities being presumed to be abnormally high for strictly personal use and which could suggest commercial use.

Generally speaking, any fraudulent order will be considered null and void by Margot&Tita.

To be able to purchase a PRODUCT on the seller's website, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of the agreement of their legal representatives.

When creating their Customer Account, the CUSTOMER must provide accurate and up-to-date information about their situation. They also undertake to verify their personal data before each new order and to make any necessary changes online in their Customer Account, if necessary.

The CUSTOMER agrees to provide a valid email address and telephone number. The Seller reserves the right to refuse or cancel any registration containing clearly erroneous or unusable information.

The creation of a Customer Account entails the Customer choosing a confidential password, allowing them to access their Customer Account and place orders on the SITE.

This password is personal, confidential and can be changed online from your Customer Account.

Any access to the CLIENT's Client Account, using their password, is deemed to have been made by the CLIENT.

The SELLER may not, in any event, be held liable for fraudulent or abnormal use of the CUSTOMER's password and/or Customer Account, the SELLER reserving the right to temporarily suspend access to the Customer Account in the event that such use is observed.

The CLIENT is informed and accepts that entering these two identifiers (email address and password) proves his identity and expresses his consent.

 

4. ORDER CONFIRMATION

Once all the requested information has been completed by the CUSTOMER, the latter is invited to check the contents of his order before confirming its contents.

This verification covers in particular the following elements: quantity, characteristics and references of the PRODUCTS ordered, DELIVERY address, shipping method, billing address, means of payment, unit price and total amount including tax.

After consulting and verifying the status of his order, the Customer will click on "Check order" to definitively confirm his order. This click constitutes an electronic signature within the meaning of Article 1367 of the Civil Code, having the same value as a handwritten signature. Any order validated by the CUSTOMER has the value of a firm and definitive sales contract.

The CUSTOMER is then redirected to the secure payment interface, where they finalize their payment. They agree to provide accurate and complete information regarding their payment method and contact details. As such, they guarantee that they are fully authorized to use the payment method used and that it provides access to sufficient funds to cover all costs resulting from their order.

Once all the steps described above have been completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the order acknowledgment is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct.

This confirmation email includes the essential details of the order (products, prices, quantities, delivery costs, payment method). It is the CUSTOMER's responsibility to verify that the information they have provided is accurate. In the event of an error on their part, Margot&Tita cannot be held responsible for any delays or delivery errors.

The Seller reserves the right not to confirm an order in the event of a prior dispute with the CUSTOMER, an anomaly in the order, or suspicion of fraud. In this case, the CUSTOMER will be informed by email and, if applicable, the amounts paid will be fully refunded.

 

5. PAYMENT

All orders are payable exclusively in euros (€), regardless of the origin of the order.

The CUSTOMER can pay for their PRODUCTS online on the SITE using the methods offered by the SELLER, namely: Credit cards (Visa, American Express, MasterCard), Paypal, Apple Pay, Scalapay ( payment service in 3 installments without charge, subject to acceptance by Scalapay and within the limits set by this service provider).

When paying, the CUSTOMER will be required to provide the required information based on the selected payment method (card number, account details, or biometric authentication). This data is transmitted securely via payment providers and is not processed or stored by Margot&Tita.

The debit of the chosen payment method is made immediately at the time of validation of the order, and after potential validation by the banking organization, unless otherwise indicated on the SITE or linked to the deferred payment method (Scalapay).

In the event of refusal of payment authorization by bank card or any other payment provider, or in the event of non-payment, the SELLER reserves the right to suspend or cancel the order and/or the corresponding delivery.

The CUSTOMER guarantees to the SELLER that he has the necessary authorizations to use the payment method he has chosen for his order, when confirming his order.

Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with Articles L213-1 and D213-1 of the French Consumer Code. These communications, purchase orders and invoices may be produced at any time as proof of the contract. The CUSTOMER may access them at any time upon simple request addressed to the SELLER.

In the event of a payment incident or suspected fraud, the SELLER reserves the right to require proof of identity and/or address before final validation of the order, particularly for any amount exceeding €120 including tax. In this respect, the SELLER may request a copy of a valid identity document and/or a copy of the front of the bank card used.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice.
If the CUSTOMER requests it, an invoice may be sent to him by email to the address he has indicated to the SELLER.

 

6. DELIVERY

6.1 DELIVERY ZONE

The PRODUCTS offered for sale on the SITE can be delivered within the TERRITORY.

It is the CUSTOMER's responsibility to check the eligibility of their delivery country at the time of ordering.

In the event of an error in the wording of the CUSTOMER's contact details, the SELLER cannot be held responsible for the impossibility or delay in delivery resulting therefrom.

6.2 PACKAGING

The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY.

CUSTOMERS undertake to respect the same standards when returning PRODUCTS under the conditions set out in article 7.2 – WITHDRAWAL.
 Any damage noted on a returned package following non-compliant packaging may justify a refusal of refund or exchange.

6.3 DELIVERY TERMS

The CUSTOMER can opt for home delivery or a relay point.

For home delivery in Metropolitan France, the CUSTOMER can choose between delivery with or without signature via COLISSIMO. For delivery with signature, the package will be delivered to the CUSTOMER against signature and upon potential presentation of a valid ID. In the event of absence of the CUSTOMER or the recipient, a calling card will be left for the CUSTOMER, to allow them to collect their package from their post office or a La Poste partner relay point. After the time indicated by the carrier on the calling card, the package will be returned to the SELLER.

For home delivery outside mainland France, the CUSTOMER will automatically be delivered with signature via COLISSIMO.

For delivery to a relay point, the CUSTOMER will have the choice of their relay point via the carrier MONDIAL RELAY after having paid for their ORDER.

The CUSTOMER is required to check the condition of the package and the number of packages delivered in the presence of the person responsible for handing over the package. In case of doubt, the CUSTOMER may refuse the package and inform Margot&Tita by email at: serviceclients@margot-tita.com

 

6.4. SHIPPING

Any order placed on the site from Monday to Friday will be prepared and shipped within 72 hours of receipt of payment (working days only, excluding public holidays), after validation and within the limits of available stock.

For information purposes, delivery times, following dispatch of the CUSTOMER's order, are as follows:

· Colissimo Suivi de la POSTE for Metropolitan France: 2 working days

· Colissimo Suivi de la Poste to European Union countries and overseas territories: 3 to 5 working days on average

The delivery time is taken into account from the delivery of the package containing the products to the carrier.

During periods of high demand (for example, promotions, end-of-year holidays) or exceptionally (stock shortages, administrative delays), preparation and delivery times may be exceptionally extended. In this case, the CUSTOMER will be informed by the SELLER as soon as possible by email or telephone.

In accordance with Article L. 216-1 of the Consumer Code, deliveries will be made within a maximum of thirty (30) calendar days.

If this deadline is exceeded, the CUSTOMER is entitled to formally notify the SELLER to deliver within a reasonable additional period. If the order is not delivered by this new deadline, the CUSTOMER may cancel their order by email to the following address: serviceclients@margot-tita.com.

In the event of cancellation of the order due to non-compliance with the delivery deadline, the SELLER will reimburse the CUSTOMER, within 14 days, the full amount paid, including delivery costs, via the same means of payment as that used when ordering.

MARGOT&TITA declines all responsibility in the event of non-delivery or delay in delivery due to force majeure, the actions of a third party or a fault attributable to the CUSTOMER. In the event of a delay in delivery, the CUSTOMER must report this delay as soon as possible to customer service ( serviceclients@margot-tita.com ).

In the event of a product exchange requested by the CUSTOMER, the costs of the new delivery will be borne by the CUSTOMER.

 

7. ORDER MODIFICATION AND WITHDRAWAL

7.1. MODIFICATION

Any request to modify an order after confirmation by the CUSTOMER is subject to acceptance by the SELLER.

If accepted, additional costs may be applied (delivery costs, exchange of products for a different amount, etc.), depending on the nature of the modification requested.

 

7.2. WITHDRAWAL

7.2.1. WITHDRAWAL PERIOD

In accordance with the provisions of Articles L221-18 et seq. of the Consumer Code, the CUSTOMER has a period of fourteen (14) calendar days from receipt of the PRODUCTS (the postmark is proof) to exercise his right of withdrawal, without having to justify his decision or bear any costs other than those related to the return delivery costs.

This period runs from the day after receipt of the PRODUCT(S) by the CUSTOMER or a designated third party, other than the carrier.

Any return request received by the SELLER after this deadline will be refused.

 

7.2.2. CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw by means of a written declaration before the expiry of the withdrawal period, either:

- by post to the following address: Margot&Tita – 2 place de la Bourse, 33300 BORDEAUX,

- or by email at the following address: serviceclients@margot-tita.com.

A model withdrawal form is available to you [click here to download it] . If used, this form must be duly completed, signed and returned by email to serviceclients@margot-tita.com or by post to the address indicated above.

 

7.2.3. CONDITIONS FOR RETURNING PRODUCTS

The PRODUCTS must be returned within fourteen (14) days from notification of withdrawal, to the same address as mentioned above.
The exercise of the right of withdrawal by the CUSTOMER will only be accepted by the SELLER for products in perfect condition for resale, i.e. in their original packaging, intact, unused, unsealed and undamaged.

Any PRODUCT returned incomplete, soiled, damaged, opened or used will not be refunded or exchanged.

The CUSTOMER bears all return costs and is fully responsible for the transport of the PRODUCTS until they are received by the SELLER.

 

7.2.3. REIMBURSEMENT

In the event of a valid exercise of the right of withdrawal, the SELLER will refund the amounts paid for the returned product(s). In the case of a full refund of an order, the initial standard delivery costs (excluding express or specific options) will be refunded by the SELLER. In the case of a partial refund of an order, the initial standard delivery costs will be refunded proportionally to the number of items returned. The refund will be made within fourteen (14) days from the date of receipt of the returned PRODUCTS, or proof of shipment provided by the CUSTOMER, whichever comes first.

Reimbursement will be made using the same means of payment as that used for the order, unless expressly agreed otherwise.

 

8. TRANSFER OF OWNERSHIP

The SELLER retains full ownership of the PRODUCTS sold until the CUSTOMER has actually received the full price, principal and accessories.

The transfer of risks (loss, theft, deterioration) occurs upon physical delivery of the PRODUCTS to the CUSTOMER or to any third party designated by the CUSTOMER upon delivery. The CUSTOMER therefore bears the risks from the moment the PRODUCTS are taken into possession.

 

9. RESPONSIBILITY

The Products offered for sale comply with current European legislation and the standards applicable in France.

The SELLER shall not be held liable for non-performance or poor performance of the contract in the following cases, which are considered to be cases of force majeure or unforeseeable circumstances within the meaning of Article 1218 of the Civil Code:

  • unforeseeable, irresistible and external events preventing the performance of contractual obligations, such as in particular: natural disasters (fires, floods, storms), pandemics or health crises, acts of terrorism, wars, insurrections, power cuts or malfunctions of computer or telecommunications networks not attributable to the SELLER,
  • total or partial strikes (internal or external to the company), in particular of postal services, means of transport or telecommunications,
  • facts attributable to the CUSTOMER, in particular in the event of an error in the information provided when ordering,
  • facts attributable to a third party to the contract.

 

The CUSTOMER is solely responsible for the choice of PRODUCTS and their use. The SELLER cannot be held liable for damages resulting from improper use of the PRODUCTS.

It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published there. Links to third-party websites are provided for informational purposes only, without guarantee or validation of their content.

 

10. PERSONAL DATA

The controller of personal data is the company Margot&Tita, 2 place de la Bourse, 33300 BORDEAUX.

The personal data that may be collected by the SELLER when creating an Account, placing an order or browsing to and on the SITE include the following:

  • Identity: name, first name;
  • Contact details: postal address, email address, telephone number;
  • Connection and navigation data (IP address, cookies, pages viewed);
  • Order history and purchasing preferences.

The data is collected and processed for the following purposes:

  • Processing, management and monitoring of orders and customer relations;
  • Access and management of the Customer Account;
  • Communication of commercial information if the CLIENT has consented;
  • Internal statistical analysis and improvement of services;
  • Compliance with legal and regulatory obligations.

The processing carried out by the SELLER is based on:

  • on the execution of the contract (order, delivery, customer service),
  • on the CLIENT's consent (newsletter, non-essential cookies)
  • on the legitimate interest of the SELLER (improvement of the site, fight against fraud),
  • and compliance with legal obligations (accounting, security).

The data is intended for strictly internal use and is only accessible to authorized Margot&Tita departments.

Margot&Tita is committed to protecting and ensuring the security and confidentiality of its CLIENTS' personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or accessed by unauthorized third parties.

They may be transmitted to technical or logistical service providers (hosting, payment, shipping), acting as subcontractors within the meaning of the GDPR, only within the framework of their missions and on instructions from Margot&Tita. These third parties are subject to a contractual obligation of confidentiality and security.

Personal data is stored:

  • throughout the duration of the contractual relationship,
  • then archived for 5 years for evidentiary purposes, unless there are more stringent legal obligations,
  • data relating to commercial prospecting is kept for 3 years from the last active contact with the CLIENT.


In accordance with the Data Protection Act of 6 January 1978 as amended and the General Data Protection Regulation (GDPR), the CLIENT benefits from the following rights:

  • Right of access, rectification, erasure;
  • Right to restriction and opposition to processing;
  • Right to data portability;
  • Right to withdraw consent to processing based on consent at any time;
  • Right to file a complaint with the CNIL.

To exercise this right, they simply need to log into their Customer Account, or send a letter by post to the following address: 2 place de la Bourse, 33000 Bordeaux, or by email to serviceclients@margot-tita.com.

 

11. INTELLECTUAL PROPERTY

The entire content of the SITE, including but not limited to:

  • texts, visuals, illustrations, photographs, videos, sounds, animations, graphics, logos, pictograms, design elements, interfaces, databases,
  • as well as the descriptions and representations of the PRODUCTS,


is the exclusive property of the SELLER or of third parties having authorized the SELLER to use them.

These elements are protected by copyright, trademark law, design law, and more broadly by all intellectual property rights in force in France and internationally.

Any reproduction, representation, distribution, adaptation, extraction or reuse, in whole or in part, of the SITE or any of its elements, by any process whatsoever and on any medium whatsoever, without the prior written authorization of the SELLER, is strictly prohibited and constitutes an infringement within the meaning of Articles L.335-2 et seq. of the Intellectual Property Code.
Any unauthorized use may result in legal action.

The “Margot&Tita” brand, as well as its logo and any other distinctive sign appearing on the SITE, are registered trademarks belonging to the company Margot&Tita.

The CUSTOMER undertakes not to make any use of these elements, and more generally not to infringe, in any way whatsoever, the intellectual property rights of the SELLER or its partners.

Access to the SITE does not confer any intellectual property rights to the CUSTOMER, who only benefits from a personal, non-exclusive and non-transferable license to use the SITE, solely for the purpose of viewing the pages and purchasing PRODUCTS for private use. Any other use is subject to prior and express authorization.

 

12. VALIDITY OF THE GENERAL CONDITIONS

Any court decision invalidating one or more clauses of these General Conditions shall not affect the validity and applicability of the other clauses.

Such modification or decision does not in any way authorize CUSTOMERS to disregard these General Conditions.

Any conditions not expressly covered herein shall be governed in accordance with the customary practice in the retail sector, for companies whose head office is located in France.

 

13. NON-WAIVER

The fact that a Party does not immediately demand the performance of an obligation provided for in these General Conditions or does not react to a breach by the other Party does not in any way mean that it waives the right to assert this right or this obligation subsequently.

 

14. DISPUTE RESOLUTION

14.1. ATTEMPT AT AMICABLE RESOLUTION

Any dispute arising from the execution or interpretation of the provisions of this contract requires the parties to come together and attempt to find an amicable solution to their dispute, before bringing the matter before the competent court.

The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If, after a period of fifteen (15) days, the parties are unable to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below.

 

14.2. MEDIATION

For any problems relating to an order, please contact our Customer Service: serviceclients@margot-tita.com

In accordance with Article L.612-1 of the Consumer Code, in the event of failure of the request to customer service or in the absence of a response within two (2) months, the CUSTOMER may use the services of a consumer mediator free of charge with a view to amicably resolving the dispute.

The SELLER has appointed the Consumer Mediation Center of Justice Conciliators (CM2C) as mediator:
Address: 49 rue de Ponthieu - 75008 Paris
Website: https://www.cm2c.net/declarer-un-litige.php

Telephone: 01 89 47 00 14

Email: responsabilité@cm2c.net

The CLIENT can also access the European online dispute resolution (ODR) platform set up by the European Commission at the following address: https://ec.europa.eu/consumers/odr

 

14.3. APPLICABLE LAW AND COMPETENT JURISDICTION

These General Conditions of Sale are subject to French law, and only the French language version is authoritative for their interpretation.

In the absence of an amicable resolution (negotiations or mediation), any dispute relating to the execution, validity, interpretation or termination of these General Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Bordeaux (France), unless otherwise required by consumer law.