Delivery and returns
*in mainland France only
DELIVERY IN MAINLAND FRANCE
Any order placed before 11:59 p.m. is shipped the next day, except for orders placed on Friday, Saturday, and Sunday, which are shipped on Monday. Orders placed on public holidays are shipped on the next business day.
Delivery times may be subject to change during periods of high demand (public holidays, national holidays, etc.).
The Customer has one delivery method:
| Delivery Method |
Delivery Time (after dispatch) |
Prices | Free Delivery |
| Home Delivery | 48h to 72h | €5.90 | Free for purchases of €55 or more |
| Relay Point Delivery | 48h to 72h | €4.90 | Free for purchases of €45 or more |
Delivery is exceptionally free for all first orders, only in mainland France, by entering the promotional code WELCOME in your cart.
Delivery fees are free for any order of €55 or more for home delivery, and of €45 or more for relay point delivery.
INTERNATIONAL DELIVERY
Any order placed before 11:59 p.m. is shipped the next day, except for orders placed on Friday, Saturday, and Sunday, which are shipped on Monday, as well as orders placed on public holidays, which are shipped on the next business day.
In case of high order volume, shipping times may be delayed by a few days.
| Delivery Country | Delivery Time (after dispatch) | Home Delivery |
| Europe | 3 to 5 business days | From 0 to 0.5kg = €13 From 0.5 to 1kg = €16 From 1 to 2kg = €18 From 2 to 5kg = €22 From 5 to 10kg = €37 |
| Overseas territories | Not available for delivery | |
| Rest of the world | 5 to 10 business days | From 0 to 0.5kg = €25 From 0.5 to 1kg = €28 From 1 to 2kg = €38 From 2 to 5kg = €55 From 5 to 10kg = €104 |
RETURNS AND EXCHANGES
Upon receipt of the products, the customer generally has a withdrawal period of fourteen (14) days (the postmark serves as proof) to return the delivered products. To exercise their right of withdrawal, the customer must notify their written request to withdraw from this contract by means of a declaration to be sent by mail to: Margot&Tita, 2 place de la Bourse, 33300 BORDEAUX or by email to serviceclients@margot-tita.com. Any return request received by the seller beyond this period will be refused. Return shipping costs are entirely at the customer's expense.
Items cannot be exchanged; you must return the item(s) for a refund, and then place a new order.
All refunds will automatically be made to the payment method used to place the order and will take 10 business days, depending on your bank or card issuer.
RETURN PROCEDURE
The return of products is the customer's responsibility. The exercise of the right of withdrawal by the customer will only be accepted by the seller for products in perfect resalable condition. Products returned unsealed, soiled, damaged, broken, or damaged by the customer will be refused. Products must imperatively be returned to Margot&Tita in perfect resalable condition, in their original packaging and condition, and duly sealed.
The return address is as follows:
Margot&Tita SAS
2-8 Place de la Bourse
33300 BORDEAUX
FRANCE
We advise you to choose a shipping method with a tracking number. Without a tracking number, we will not accept any claims.
